We are committed to providing you excellent service and support. Included below are our policies which govern shipping damage, exchanges & returns and warranties. If you have any questions on these policies, please don't hesitate to contact us at firstname.lastname@example.org or call us toll free at 877-355-5684
For all returns you will need a Return Authorization from us. Please contact us at the numbers above to obtain the authorization.
30-day Satisfaction Guarantee:
If you are not happy, for any reason, return the brewer to us within 30 days of your purchase for ANY reason. It is very important to us that you love your new brewer!
Return your purchase in like-new condition, and we’ll refund you the full purchase price less our shipping and handling fees.
Please report damaged, missing, defective or malfunctioning merchandise immediately and no later than 5 business days of delivery. Please take photos as soon as you notice the damage.
Items are carefully packaged to protect against damage during shipping. Please thoroughly inspect your package when it arrives for any shipping damage. If an item appears to be damaged, do not attempt to use it and notify us immediately so that we can begin the claims process with the shipping vendor.
If items are missing from your order, please report it to us immediately so we can track packages and replace the shipment if necessary.
Defective or Malfunctioning New Merchandise:
If any item is not working properly or if a consumable item was received expired, please contact us immediately so that we can send a replacement. All replaced items will have a new 5 day return window extended to it, or the remainder of the return window from the original purchase, whichever is longer. Please be ready to provide documentation of the defects to better help us process your return or replacement as well as to assist in the troubleshooting process.
When returning a machine to us, please make sure that it will arrive to us in 'Like New' condition, which we define as the following:
All Original Components Intact: You must return every original component of the machine, such as the original packaging, drip tray, portafilter, brew head (if removable), filter screens, filter baskets, user manuals, tampers, CDs, scoops, etc. Basically, if it came in the box, send it back.
Free from Scratches, Dents or Stains: The machine and all components must be free of any surface marring.
Thoroughly Cleaned: The machine, all parts and components must be clean and free of any coffee grounds, water and/or milk residues.