Refund policy
We are committed to providing you excellent service and support. Included below are our policies which govern shipping damage, exchanges & returns and warranties. If you have any questions on these policies, please don't hesitate to contact us at brew@simplygoodcoffee.com or call us toll free at 877-355-5684
For all returns you will need a Return Authorization from us. Please contact us at the numbers above to obtain the authorization.
30-day Satisfaction Guarantee:
If you are not happy, for any reason, return the brewer to us within 30 days of your purchase for ANY reason. It is very important to us that you love your new brewer!
Return your purchase in like-new condition, and we’ll refund you the full purchase price less our shipping and handling fees.
Delivery Damage:
Please report damaged, missing, defective or malfunctioning merchandise immediately and no later than 5 business days of delivery. Please take photos as soon as you notice the damage.
Damaged Merchandise:
Items are carefully packaged to protect against damage during shipping. Please thoroughly inspect your package when it arrives for any shipping damage. If an item appears to be damaged, do not attempt to use it and notify us immediately so that we can begin the claims process with the shipping vendor.
Missing Merchandise:
If items are missing from your order, please report it to us immediately so we can track packages and replace the shipment if necessary.
Defective or Malfunctioning New Merchandise:
If any item is not working properly or if a consumable item was received expired, please contact us immediately so that we can send a replacement. All replaced items will have a new 5 day return window extended to it, or the remainder of the return window from the original purchase, whichever is longer. Please be ready to provide documentation of the defects to better help us process your return or replacement as well as to assist in the troubleshooting process.
When returning a machine to us, please make sure that it will arrive to us in 'Like New' condition, which we define as the following:
All Original Components Intact: You must return every original component of the machine, such as the original packaging, drip tray, portafilter, brew head (if removable), filter screens, filter baskets, user manuals, tampers, CDs, scoops, etc. Basically, if it came in the box, send it back.
Free from Scratches, Dents or Stains: The machine and all components must be free of any surface marring.
Thoroughly Cleaned: The machine, all parts and components must be clean and free of any coffee grounds, water and/or milk residues.
Warrantee:
Simply Good Coffee, Inc. (SGC) warrants that your brewer will be free of defects in materials or workmanship under normal home use for two year from the date of purchase. It is recommended that you register your brewer by visiting https://simplygoodcoffee.com/pages/warranty or by filling out and returning the warranty card enclosed with your brewer so that your purchase information will be stored in our system. SGC will, at its option, repair or replace a defective brewer without charge upon its receipt of proof of the date of purchase. If a replacement brewer is necessary to service this warranty, the replacement brewer may be new or reconditioned. If a replacement brewer is sent, a new limited two year warranty will be applied to the replacement brewer. This warranty only applies to brewers operated in the United States. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Any damage to or malfunction of your brewer resulting from improper or commercials as opposed to home use may not be covered by this warranty or may result in a service fee if the damage or malfunction is determined to be caused by such use.
We only warrantee Glass Carafe in the event it arrives damaged. We have replacement carafes ready for purchase in the event it breaks.
WHAT IS NOT COVERED BY THE LIMITED WARRANTY?
THIS WARRANTY DOES NOT COVER CONSEQUENTIAL OR INCIDENTAL DAMAGES SUCH AS PROPERTY DAMAGE AND DOES NOT COVER INCIDENTAL COSTS AND EXPENSES RESULTING FROM ANY BREACH OF THIS WARRANTY, EVEN IF FORESEEABLE. Some states or provinces do not allow the exclusion or limitations of incidental or consequential damages, so the above limitation or exclusion may not apply to you depending on the state or province of purchase. Nor does this warranty cover damages caused by services performed by anyone other than SGC or its authorized service providers, use of parts other than genuine SGC parts, or external causes such as abuse, misuse, inappropriate power supply, or acts of God.
OTHER LIMITATIONS
THIS WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY OTHER EXPRESS WARRANTY, WHETHER WRITTEN OR ORAL. IN ADDITION, SGC HEREBY SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES WITH RESPECT TO YOUR BREWER, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. Some states or provinces do not allow disclaimers of such implied warranties or limitations on how long an implied warranty lasts, so the above limitation may not apply to you depending on the state of purchase.