Returns & Exchanges

Start Your Request Online

We've recently launched a new online portal to make returns, exchanges, warranty requests, and shipping damage claims easier and more efficient. Most requests take just a few minutes to submit.

  • Returns

    Changed your mind? Start a return and we'll walk you through the next steps.

  • Exchanges

    Need a different item? Request an exchange and we'll get the replacement moving.

  • Defects & Warranty

    Something not working as it should? File a warranty claim and our team will review it.

  • Shipping Damage

    Order arrived damaged? Report it with photos so we can make it right quickly.

Click here to submit your request

The portal will guide you through the process and collect the information needed for our team to review and process your request as quickly as possible.

What happens next

Once submitted, our team will review your request and follow up if any additional information is needed.

Questions before you start? Email brew@simplygoodcoffee.com or call 877-355-5684.