THE BREWER - Plastic-free

Yes. Every part touching water (cold and hot) and coffee is plastic-free.

Some stainless-steel parts that hold hot water need to be insulated so they remain at 200F for brewing with optimal extraction and the best flavor. The Black parts are shields to prevent you from being burned and insulators to keep the right temperature for the best flavor, and they are plastic- they do not contact water or coffee.

No. The parts that hold water and coffee are stainless steel. They may have a plastic outer shell that does not contact water or coffee.

There is no aluminum touching water (cold and hot) or coffee. The heater is stainless steel.

SimplyGoodCoffee™ brewers have a single setting option, it is for Bloom. You simply switch it ON (up position) and it will work for every brew from then on. There is no need to toggle the switch. The brewer will saturate the ground coffee in the brew basket and automatically pause the water flow for the proper amount of time, so trapped gases in the ground coffee are released. This enables the rest of the brew cycle to extract properly as expelling the natural gas from the freshly ground coffee allows the water to soak into the coffee thoroughly for better extraction. You’ll taste less bitterness and a fuller rounder flavor from the coffee. Allowing the coffee to Bloom is a popular technique for the pour-over method of hand-preparing coffee with a kettle.

Yes, the removable parts are dishwasher safe and designed to be easily removed and replaced for this purpose. Do not place the brewer in the dishwasher, and do not submerge the brewer in water to clean.

The SimplyGoodCoffee™ brewer meets or exceeds the Specialty Coffee Association specifications, which are generally accepted to produce a quality cup of coffee. The SimplyGoodCoffee™ brewers are independently lab tested to meet water temperature, water to ground coffee ratio, brew time, and our own design parameters that ensure great coffee flavor. You can see the testing methods and results here: https://cdn.shopify.com/s/files/1/0572/7122/2365/files/Simply_Good_Coffee_Brewer_Analysis_Summary_Report.pdf?v=1683317503

Yes. Our automative industry quality color wraps fit all 3 models of brewers. They are pre-cut, require no water, tools or trimming, and can be installed in a few minutes. You can find them, here: https://simplygoodcoffee.com/products/diy-wrap

Our main office and mailing address is 100 N HOWARD ST # 6315Spokane, WA 99201. Please contact us prior to visiting.

The product is shipped the same day as the order is placed from Lincoln, Nebraska, USA.

Yes. Simply visit our website under Customer Service, Parts & Accessories to purchase or contact brew@simplygoodcoffee.com for assistance.

We offer a 100% satisfaction guarantee with refunds available for 30 days from purchase, and a no-nonsense 2-year warranty for quality workmanship and defects. We also offer a 5-year replacement warranty as part of our Coffee Quality Assurance Program. You can find details here.

Manufacturing is done in China following strict work safety and product quality standards. The factory was selected for its long history manufacturing home coffee makers and their commitment to quality.

Home coffee brewing standards define 5 ounces as a cup/serving in North America. The maximum capacity of our first 3 models is (Glass, Thermal, Plastic-free) 40 ounces or eight 5-ounce cups.

#4 Cone-shaped filters, available at most grocery stores. For the best fit and filtration, fold the filter on the bottom and the side perforated seams.

Yes. No plastic-contacts water or coffee.

Stainless steel

SimplyGoodCoffee (as with all other quality home coffee makers) strongly recommends descaling your brewer around every 100 brews. This usually is a 15-minute task every 3 months, or so. Please note that descaler should not be confused with coffee machine cleaner which does not remove mineral scale deposits inside the brewer. It is important to use descaler to avoid mineral deposit build-up which can clog the brewer affecting its operation and the coffee taste. De-scaler is designed to break down mineral buildup inside your coffee maker to ensure great coffee and consistent functionality. We do not recommend using vinegar, baking soda or other household products to descale your coffee maker.   

Note: if your coffee maker is steaming more than usual or does not complete a full brewing cycle, it is time to descale.  

Cold

Please email us at brew@simplygoodcoffee.com.

This is a typical sign of mineral scale buildup. Please descale your coffee brewer or contact us at brew@simplygoodcoffee.com if the issue persists.

This is likely the result of using coffee that is too finely ground or not folding the filters at the seams as recommended, which may cause the filter to fold and coffee grounds to spill over and into the carafe.

Simply return it for a full refund based on our 30-day Satisfaction Guarantee. Obtain a Return Authorization at brew@simplygoodcoffee.com or call toll-free at 877-355-5684.